Video from our Our Previous Umrah(s) 2018-2019

‎بسم الله الرحمن الرحيم

Al Salaam Alikum Everyone.

UMRAH UPDATE – 4th March 2020.

This is the most recent update we have in regards to all upcoming Umrah as of 4th of March 2020 which follows up on our previous announcement.

The Saudi government is holding off all Umrah visits for now and is NOT issuing any visas in this regard until further notice. We are dealing with this consequently and as of now all current UMRAH from us is CANCELED!

Alhamdulillah we were able to resolve most of the issues with the airlines and we are now awaiting the refund from the hotels. Heaven Tours will take care of the hotel and transportation portion of the refund.

Refund Amounts.

Please note that any refund will be in the same form of payment that (you) the passenger made to Heaven Tours.

Please keep in mind that refunds will be issued only for those payments that we received and were cleared. If you had an outstanding balance it will not be included.

Any passengers with a visa that was issued, please note once again that the visa is valid for one year along with the health insurance. This cost remains non refundable unless we get a future update from the Saudi authorities.

This cost is $127 USD. This is the only amount that will be deducted from all eligible refunds. 

If your visa was not issued, this payment will be refunded to you.

The following 3 cases applies only for passengers who did not fly as yet.

The following is applicable to the following 3 cases ” If your visa was issued then the refund amount will be $127 USD less for each person. Otherwise, you will be refunded in full”

1- Groups booked with Turkish Air scheduled to fly ?on the 18th of March. Their Expected refund process will ?start on the 12th of March.

2- Groups with Saudi Airlines was scheduled to fly ?on the 19th March.. The expected refund process will ?start on the 12th of March.

3- Group with Turkish Air that was scheduled to fly ?on the 22nd of March and included the Istanbul side trip. The expected refund process will ?start 18th of March.

The following cases are not part of the aforementioned groups will be eligible for a partial refund based on their individual cases.

Passengers who have already started using their airline tickets, we will communicate with you directly.

  1. Passengers who started already traveling or is currently in transit for side trips before Umrah and already used part of their tickets will be handled individually to reschedule their flights and whatever eligible refund they may or may not be entitled to.
  2. Passengers who are or were already in Saudi Arabia or were or on flights already en-route, we will follow up with them separately.

We humbly request that you please have patience and allow us sometime to work on these issues to recover all refunds from the airlines and hotels.etc. We are working diligently to resolve these unforeseen issues in the best way possible InSha’Allah. We intend to cover part of the refund even before we collect it back from our suppliers.

Please rest assure that we are working on it tirelessly and our 1st priority is to ensure the best resolution and favorable outcome InSha’Allah.

We’ve learned in the history of Islam about the ” The Treaty of Hudaybiyah”  one of the treaty’s articles was The Prophet and the Companions will not enter Makkah this year and they will return however, next year. Prophet Mu?ammad ” Peace be upon him ” then agreed to abandon his Umrah, on the condition that he be allowed to enter Mecca the following year.

” We hope that this sudden unexpected circumstances will not deter anyone from their good intentions of  being the Guests of Almighty Allah. Certainly Almighty Allah is in control and will most definitely choose the best time to invite us to His house. 

Your patience and understanding makes us more eager to be honored with the task of serving you as the guests of Almighty Allah in the near future. May Almighty Allah keep you and your loved ones safe from any harm.

As a gesture of courtesy from Heaven Tours all members of the affected groups will be granted a special discount and upgrades in any of our future trips InSha’Allah.

Please visits our website for updates.

www.HeavenTours.Com

We request continued duahs. 

Respectfully,

Heaven Tours.

 

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‎بسم الله الرحمن الرحيم

Al Salaam Alikum Everyone.

UMRAH UPDATE  27th Feb, 2020.

 
The following is the most recent update we have in regards to all upcoming Umrah InSha’Allah.
 
The Saudi government is holding off all  Umrah visits for now and is NOT issuing visas in this regards until further notice. We are dealing with this consequently and as of now all current UMRAH from us is CANCELED!
 
This requires us to work expeditiously to resolve the various issues with regards to the Airlines and hotels… etc.
 
HOTEL COST.
The hotel costs will be an easier task to recover or to consider all payments made as a credit for future bookings for Heaven Tours and our clients.
 This cost can also be refunded to our clients.
 
VISAS COST.
All Visas that were issued as tourist visas are valid for travel to Saudi within a year from the date of issuance. Also, health insurance purchases are valid for the same period of 1 YEAR. The approximate visa cost is about $127 USD. Those who did not have their visa issued as yet, we will not process it for now to avoid this cost.
 
AIRLINE TICKETS .
 
There are 3 different cases:-
 
1. Passengers who started already traveling or is in transit for side trips before Umrah and already used part of their tickets will be handled individually to reschedule their dates.
 
2. Passengers who have their tickets mostly with Turkish Air and their tickets are issued already, we will be requesting the cancelation from Turkish Air and wait for their response. This is anticipated to take some time, especially considering the current global issue and heavy volume of cancelation requests they will have.
 
3. Passengers who are registered but their tickets were not issued as yet, but their names were submitted to the airlines, we have already sent in the requests to hold the issuance of their tickets.
 
4. Passengers who are already in Saudi Arabia or on flights already en-route, we will follow up with them separately.
 
We humbly request that you please allow us sometime to work on these issues to resolve them in the best way possible InSha’Allah. 
 
Also kindly do not panic and call the Airlines individually,  unless you check with us first as some airlines are still confused between the Umrah Visa and the Tourist Visa. We do not need any notation or remarks on the booking records that may interfere or conflict with our communication.
 
Please rest assure that we are working on it diligently and our 1st priority is to ensure the best resolution and favorable outcome InSha’Allah.
 
InSha’Allah we will keep everyone updated. 
We request continued duahs. 
 
Respectfully,
Heaven Tours

Our Next Umrah March 2020 ISA

 

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